Privacy Policy
Under the General Data Protection Regulation (GDPR) and the Danish Data Protection Act, Reelieve is obligated to protect personal data processed about users, customers, suppliers, partners, and other natural persons.
Your data security is important to us, and we therefore place great emphasis on handling your personal data responsibly. Below you can read how Reelieve (hereinafter Reelieve, “we”, “us” or “our”) processes personal data about you. You can also read about the rights you have in connection with our processing.
REELIEVE’S ROLE AS DATA CONTROLLER AND DATA PROCESSOR
REELIEVE acts as data controller when we process personal data in connection with the processing activities described below. In other words, we ourselves determine the purposes for which personal data is collected and processed, and we essentially determine the means for carrying out these activities.
If you have questions about our processing of your personal data, you can contact us:
Reelieve / Mental Assistant Denmark ApS
CVR no. 44 62 03 83
We can be contacted through our data protection contact person:
Name: Vicky Lorenzen
Phone: 93 10 11 11
Email: vbl@compliancelaw.dk
WHAT PERSONAL DATA WE COLLECT AND THE PURPOSE
We process personal data about you in a number of different situations. The personal data we collect and process is primarily collected from the registered individuals themselves.
Read more about our processing in the various situations below.
Use of the “Digital Service Dog”
When you use our app, “the Digital Service Dog”, we collect and process the personal data you provide us.
You can read more about this processing in the app.
Visitors to Our Website
When you visit Reelieve’s website or use our other online services (e.g. on LinkedIn, Facebook and Instagram), we may process information about your IP address as well as information about your computer, device and browser.
We also process information about your visit (e.g. how you arrive at our website, how you navigate around it, which pages you visit, content you view, your searches, advertisements you have seen, etc.). This information is collected through cookies, log files and other technologies (you can read more in our cookie policy).
We also process information you provide when completing a form, including your name, email address, phone number and any message you write.
We use your information to handle your enquiry and to improve your experience of our website.
The processing of your personal data is based on the balancing of interests rule in Article 6(1)(f) of the GDPR, or your consent pursuant to Article 6(1)(a) of the GDPR and § 3 of the Danish Cookie Order.
We retain personal data collected in connection with your visit to our website in accordance with our cookie policy.
Marketing Activities
When you sign up for our newsletter, we process personal data including your name, phone number, email address and area of interest. We also process information about your marketing preferences and your use of the marketing we send to you (including, for example, whether you have opened an email from us, whether it has been read, and which links you have clicked), as well as other information you provide to us.
We process your personal data for the purpose of marketing our company and its services, and for creating and managing your subscription to our marketing communications. We use data about your preferences and behaviour to understand how our users respond to our marketing and to improve it for you and our other users going forward.
We only send marketing material to you by email or other electronic channel where we have obtained your consent, where this is required under the Danish Marketing Practices Act.
Our legal basis for the processing is our legitimate interests and your consent (Article 6(1)(f) and Article 6(1)(a) of the GDPR). Our legitimate interest in processing your data is to fulfil your wish to receive our newsletters, to which you have consented under the Marketing Practices Act.
In accordance with the guidelines and requirements of the Danish Consumer Ombudsman, we retain documentation of your consent to receive marketing material by email for up to two years after we last used your consent.
Partners and/or Suppliers of Reelieve
We collect and process necessary personal data in order to collaborate with our suppliers and other partners. We endeavour to collect only the information necessary to carry out the collaboration, primarily to fulfil our obligations and safeguard our interests in relation to our goods and services.
In relation to suppliers and other partners, we typically only collect and process ordinary personal data such as name, address, phone number, email address and similar contact details from relevant contact persons.
This also includes information exchanged with us, such as email correspondence, phone notes, other correspondence, etc.
Processing of such personal data is necessary to pursue our legitimate interests in relation to the administration of our company and ordinary business operations.
The processing is based on Article 6(1)(b) or Article 6(1)(f) of the GDPR.
We retain necessary personal data about our partners and suppliers for as long as there is an active collaboration with Reelieve. When the collaboration is no longer active, personal data is not retained longer than necessary to fulfil the purposes for which it was collected. Personal data may, for example, be retained pursuant to the Danish Bookkeeping Act or in the event of a dispute. When your personal data is no longer necessary, we ensure it is deleted in a secure manner.
SHARING YOUR PERSONAL DATA WITH OTHERS
Depending on the personal data in question, the purpose of processing and the context in which the data is used, we may disclose personal data to third parties, including public authorities such as municipalities, the Danish Tax Agency (SKAT), etc.
We also share personal data to a certain extent with suppliers where necessary to fulfil the purpose of the collaboration.
We ensure that when disclosing personal data, we have the required legal basis for doing so.
Reelieve also transfers your personal data to data processors, for example in connection with the administration of our IT systems. Our data processors process your personal data solely for our purposes and on our instructions. We enter into data processing agreements with our data processors to ensure that the necessary security is in place and to protect the data and comply with our data protection obligations.
TRANSFER OF PERSONAL DATA TO COUNTRIES OUTSIDE THE EU/EEA
In connection with our processing of your personal data, we may transfer the data to countries outside the EU/EEA.
Data protection legislation in these countries may be less stringent than in Denmark and the rest of the EU/EEA. In certain countries, however, the European Commission has established that the level of data protection is equivalent to the protection level in the EU/EEA. If we transfer personal data to countries where this is not the case, the transfer will be based on the standard contractual clauses drawn up by the European Commission, specifically designed to ensure an adequate level of protection.
You can read more about the transfer of personal data to countries outside the EU/EEA on the European Commission’s website.
If you would like further information about our transfer of personal data to countries outside the EU/EEA, please do not hesitate to contact us.
DATA INTEGRITY AND SECURITY
We ensure the confidentiality, integrity and availability of the personal data we process through technical and organisational security measures.
Our technical security measures include the security of the IT systems we use in our business. Our organisational security measures include establishing guidelines and policies that our employees must follow. We monitor compliance and train our employees to an appropriate extent.
Our processing security for personal data also includes ensuring lawful processing, including compliance with the processing principles set out in data protection legislation, and ensuring that we have a legal basis for all our processing activities.
YOUR RIGHTS
As a data subject, you have a number of rights under the General Data Protection Regulation. If you wish to exercise your rights, please contact us.
You may – unconditionally and at any time – withdraw any consent. This can be done by sending us an email (see email above). Withdrawal of your consent will not have any negative impact, but may mean we are unable to fulfil certain specific requests from you in the future. Withdrawal of your consent will not affect the lawfulness of processing carried out on the basis of consent before its withdrawal, nor will it affect any processing carried out on another lawful basis.
You may also – unconditionally and at any time – object to our processing when it is based on our legitimate interests.
Your rights also include the following:
Right of access: You have the right to access the personal data we process about you.
Right to rectification: You have the right to have inaccurate personal data about you corrected and incomplete personal data completed.
Right to erasure (the right to be forgotten): In certain cases, you have the right to have personal data about you erased before the time when we would ordinarily delete your personal data.
Right to restriction of processing: In certain cases, you have the right to have the processing of your personal data restricted. If this right applies, we may in future only process the data – other than for storage – with your consent, for the establishment, exercise or defence of legal claims, or to protect a person or important public interests.
Right to object: In certain cases, you have the right to object to our processing of your personal data, and always where the processing is for direct marketing purposes.
Right to data portability: In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transferred from one data controller to another.
Right to lodge a complaint: You may at any time lodge a complaint with the Danish Data Protection Agency (Datatilsynet) regarding our processing of personal data. See more at www.datatilsynet.dk, where you can also find further information about your rights as a data subject.
UPDATES
From time to time it will be necessary for us to update this privacy policy. We regularly review our privacy policy to ensure that it is up to date, accurate and in accordance with applicable legislation and principles for the processing of personal data. We publish new versions on our website.